"Use Social Media to Turn a Complaining Customer Into a Raving Fan" - Social Media Today

Midwest Book Review calls Customer Service DNA a "superb guide at all levels" - MBR

"3 Customer Retention Hacks to Increase Your Bottom Line" - Examiner

"Top 10 Customer Service Fails" - Buzzfeed

"Customer Service DNA - New Book Offers Expert Guidance for Today's Expanding Services Industry" - Digital Journal

"Keeping your Customers Happy - Five Retention Tips" - Examiner

"Customer-Service DNA Book Aims to Transform Businesses' Service and Boost Customer Retention" - Palo Alto Patch

"Customer Service DNA: Building Blocks that Drive Customer Loyalty" - Books go Social