Dilemma: Success in services is crucial for success in business. 78% of the US economy is service based, yet few businesses have a framework for success in services.
Solution: Put in place the critical services building blocks for success, including vision, people, and organization.
This is the book for you if you are looking to learn how to reach new levels of business by delivering outstanding services to your customers.
What do Readers Say About Customer Service DNA?
"Brilliant! I loved the concept of "renting" vs "owning" your customers. This book is easy to read, gives great, clear examples and keeps to the core of great customer service: relationships."
"This is a mighty book in a small size. It enlightens and embolders you to think, listen and improve customer service as well as your life!"
"I wish I had this book sooner."